Refund and Returns Policy
We want you to love your Francesca Fabbrini Jewels piece. This policy explains your right to return an order and how refunds are handled.
1. Right of Withdrawal (14 Days)
Under the European Consumer Rights Directive (2011/83/EU), transposed into Italian law by the Consumer Code (Codice del Consumo, Legislative Decree 206/2005), you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason.
2. How to Request a Return
To exercise your right of withdrawal, please contact us at co*****@***************ni.com within 14 days of receiving your order, stating your order number and the item(s) you wish to return. We will confirm the return and provide instructions. Please do not send items back before receiving our confirmation.
3. Condition of Returned Items
Returned items must be unused, unworn, undamaged, and in their original packaging, complete with any tags, certificates of authenticity, and accessories. Items showing signs of wear will not be accepted and will be sent back to the customer.
4. Items That Cannot Be Returned
As each piece is individually handcrafted, the following cannot be returned or exchanged, in accordance with Article 59 of the Italian Consumer Code on customized goods:
- Items made to a custom size (for example, rings ordered outside our standard size chart)
- Personalized or engraved items
- Items visibly worn or altered after delivery
5. Return Shipping
Unless the item received is defective, incorrect, or damaged in transit, return shipping costs are the customer’s responsibility. We recommend using a trackable shipping method, as we cannot be responsible for items lost in return transit.
6. Refunds
Once we receive and inspect the returned item, we will notify you of the approval status. Approved refunds are issued within 14 days, using the original payment method.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement, repair, or full refund, including return shipping costs, at no charge to you.
8. Warranty
For information about our 12-month warranty against manufacturing defects, please see our Terms & Conditions.
9. Contact
For any questions about returns or refunds, please contact us at co*****@***************ni.com or through our Contact Form.