Everything you need to know about orders, shipping, returns and our jewelry.
Orders & Shipping
How long does it take to process my order?
Each piece is individually handcrafted in Italy, so orders typically take 7 to 14 business days to process before shipping.
How will I know when my order has shipped?
As soon as your parcel is dispatched, you'll receive a tracking link by email so you can follow its journey.
Do you ship internationally?
Yes. We ship within Italy and Europe through trusted couriers, and internationally as well — international deliveries may take a little longer and can be subject to customs procedures and local import duties.
What payment methods do you accept?
We accept major credit cards and secure online payments through trusted payment partners. Your order is processed as soon as payment is confirmed, and you'll receive a confirmation email with your order details and estimated shipping time.
Returns & Exchanges
What is your return policy?
If you're not fully satisfied, you may request a return within 14 days of receiving your order. Returned items must be unused, in perfect condition, and in their original packaging.
Can I return a customized or engraved piece?
Customized or engraved pieces cannot be returned or exchanged, as they are made exclusively for you.
How do I start a return?
Please contact us before sending your item back and we'll guide you through the process. You can find all the details in our Refund and Returns Policy.
Products & Customization
Are your jewels handmade?
Yes. Every piece is individually handcrafted in Italy, combining traditional goldsmith techniques with contemporary design.
Why do I see small variations between pieces?
Slight variations in color, enamel shade, or finish are not defects — they're part of the unique character of handmade creations.
Can I customize my jewelry?
Some collections offer customization options, such as special sizes, colors, or engraving, made exclusively for each client. Please check the product page or contact us for details.
How should I care for my jewelry?
To keep your jewels looking their best, avoid contact with water, perfumes, and harsh chemicals, store each piece separately in a soft pouch, and clean gently with a soft, dry cloth.
Payments & Support
Is checkout secure?
Yes, all payments are processed through secure, trusted payment partners.
How can I contact you?
You can reach us anytime at contact@francescafabbrini.com or through our Contact page: we're happy to help.
Where can I find your Terms & Conditions or Refund Policy?
You can find our full Terms & Conditions and the Refund and Returns Policy pages in the website footer.
Sizes and Delivery
How do I find my ring size?
Not sure about your size? Check our Ring Size Guide for simple instructions on how to measure at home.
What if my order arrives damaged?
If your item arrives damaged, please contact us within 48 hours of delivery with photos of the piece and packaging, and we will arrange a replacement or refund.