{"id":8141,"date":"2026-07-11T22:41:02","date_gmt":"2026-07-11T20:41:02","guid":{"rendered":"https:\/\/francescafabbrini.com\/faq\/"},"modified":"2026-07-24T18:07:15","modified_gmt":"2026-07-24T16:07:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/francescafabbrini.com\/en_us\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8141\" class=\"elementor elementor-8141\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8739ad e-flex e-con-boxed e-con e-parent\" data-id=\"e8739ad\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77127a1 elementor-widget elementor-widget-shortcode\" data-id=\"77127a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">    <div class=\"ffj-faq\">\n        <div class=\"ffj-faq-intro\">\n            <h1 class=\"ffj-faq-title\">Frequently Asked Questions<\/h1>\n            <p class=\"ffj-faq-sub\">Everything you need to know about orders, shipping, returns and our jewelry.<\/p>\n        <\/div>\n                    <h2 class=\"ffj-faq-cat\">Orders &amp; Shipping<\/h2>\n            <div class=\"ffj-faq-list\">\n                                    <div class=\"ffj-faq-item\">\n                        <button type=\"button\" class=\"ffj-faq-q\" aria-expanded=\"false\">\n                            <span class=\"ffj-faq-q-text\">How long does it take to process my order?<\/span>\n                            <span class=\"ffj-faq-plus\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <div class=\"ffj-faq-a-wrap\">\n                            <div class=\"ffj-faq-a-inner\">\n                                <p>Each piece is individually handcrafted in Italy, so orders typically take 7 to 14 business days to process before shipping.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"ffj-faq-item\">\n                        <button type=\"button\" class=\"ffj-faq-q\" aria-expanded=\"false\">\n                            <span class=\"ffj-faq-q-text\">How will I know when my order has shipped?<\/span>\n                            <span class=\"ffj-faq-plus\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <div class=\"ffj-faq-a-wrap\">\n                            <div class=\"ffj-faq-a-inner\">\n                                <p>As soon as your parcel is dispatched, you'll receive a tracking link by email so you can follow its journey.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"ffj-faq-item\">\n                        <button type=\"button\" class=\"ffj-faq-q\" aria-expanded=\"false\">\n                            <span class=\"ffj-faq-q-text\">Do you ship internationally?<\/span>\n                            <span class=\"ffj-faq-plus\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <div class=\"ffj-faq-a-wrap\">\n                            <div class=\"ffj-faq-a-inner\">\n                                <p>Yes. We ship within Italy and Europe through trusted couriers, and internationally as well \u2014 international deliveries may take a little longer and can be subject to customs procedures and local import duties.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"ffj-faq-item\">\n                        <button type=\"button\" class=\"ffj-faq-q\" aria-expanded=\"false\">\n                            <span class=\"ffj-faq-q-text\">What payment methods do you accept?<\/span>\n                            <span class=\"ffj-faq-plus\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <div class=\"ffj-faq-a-wrap\">\n                            <div class=\"ffj-faq-a-inner\">\n                                <p>We accept major credit cards and secure online payments through trusted payment partners. Your order is processed as soon as payment is confirmed, and you'll receive a confirmation email with your order details and estimated shipping time.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n                    <h2 class=\"ffj-faq-cat\">Returns &amp; Exchanges<\/h2>\n            <div class=\"ffj-faq-list\">\n                                    <div class=\"ffj-faq-item\">\n                        <button type=\"button\" class=\"ffj-faq-q\" aria-expanded=\"false\">\n                            <span class=\"ffj-faq-q-text\">What is your return policy?<\/span>\n                            <span class=\"ffj-faq-plus\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <div class=\"ffj-faq-a-wrap\">\n                            <div class=\"ffj-faq-a-inner\">\n                                <p>If you're not fully satisfied, you may request a return within 14 days of receiving your order. Returned items must be unused, in perfect condition, and in their original packaging.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"ffj-faq-item\">\n                        <button type=\"button\" class=\"ffj-faq-q\" aria-expanded=\"false\">\n                            <span class=\"ffj-faq-q-text\">Can I return a customized or engraved piece?<\/span>\n                            <span class=\"ffj-faq-plus\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <div class=\"ffj-faq-a-wrap\">\n                            <div class=\"ffj-faq-a-inner\">\n                                <p>Customized or engraved pieces cannot be returned or exchanged, as they are made exclusively for you.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"ffj-faq-item\">\n                        <button type=\"button\" class=\"ffj-faq-q\" aria-expanded=\"false\">\n                            <span class=\"ffj-faq-q-text\">How do I start a return?<\/span>\n                            <span class=\"ffj-faq-plus\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <div class=\"ffj-faq-a-wrap\">\n                            <div class=\"ffj-faq-a-inner\">\n                                <p>Please contact us before sending your item back and we'll guide you through the process. You can find full details on our <a href=\"https:\/\/francescafabbrini.com\/en_us\/refund-and-returns-policy\/\">Refund and Returns Policy<\/a> page.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n                    <h2 class=\"ffj-faq-cat\">Products &amp; Customization<\/h2>\n            <div class=\"ffj-faq-list\">\n                                    <div class=\"ffj-faq-item\">\n                        <button type=\"button\" class=\"ffj-faq-q\" aria-expanded=\"false\">\n                            <span class=\"ffj-faq-q-text\">Are your jewels handmade?<\/span>\n                            <span class=\"ffj-faq-plus\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <div class=\"ffj-faq-a-wrap\">\n                            <div class=\"ffj-faq-a-inner\">\n                                <p>Yes. Every piece is individually handcrafted in Italy, combining traditional goldsmith techniques with contemporary design.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"ffj-faq-item\">\n                        <button type=\"button\" class=\"ffj-faq-q\" aria-expanded=\"false\">\n                            <span class=\"ffj-faq-q-text\">Why do I see small variations between pieces?<\/span>\n                            <span class=\"ffj-faq-plus\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <div class=\"ffj-faq-a-wrap\">\n                            <div class=\"ffj-faq-a-inner\">\n                                <p>Slight variations in color, enamel shade, or finish are not defects \u2014 they're part of the unique character of handmade creations.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"ffj-faq-item\">\n                        <button type=\"button\" class=\"ffj-faq-q\" aria-expanded=\"false\">\n                            <span class=\"ffj-faq-q-text\">Can I customize my jewelry?<\/span>\n                            <span class=\"ffj-faq-plus\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <div class=\"ffj-faq-a-wrap\">\n                            <div class=\"ffj-faq-a-inner\">\n                                <p>Some collections offer customization options, such as special sizes, colors, or engraving, made exclusively for each client. Please check the product page or contact us for details.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"ffj-faq-item\">\n                        <button type=\"button\" class=\"ffj-faq-q\" aria-expanded=\"false\">\n                            <span class=\"ffj-faq-q-text\">How should I care for my jewelry?<\/span>\n                            <span class=\"ffj-faq-plus\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <div class=\"ffj-faq-a-wrap\">\n                            <div class=\"ffj-faq-a-inner\">\n                                <p>To keep your jewels looking their best, avoid contact with water, perfumes, and harsh chemicals, store each piece separately in a soft pouch, and clean gently with a soft, dry cloth.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n                    <h2 class=\"ffj-faq-cat\">Payments &amp; Support<\/h2>\n            <div class=\"ffj-faq-list\">\n                                    <div class=\"ffj-faq-item\">\n                        <button type=\"button\" class=\"ffj-faq-q\" aria-expanded=\"false\">\n                            <span class=\"ffj-faq-q-text\">Is checkout secure?<\/span>\n                            <span class=\"ffj-faq-plus\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <div class=\"ffj-faq-a-wrap\">\n                            <div class=\"ffj-faq-a-inner\">\n                                <p>Yes, all payments are processed through secure, trusted payment partners.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"ffj-faq-item\">\n                        <button type=\"button\" class=\"ffj-faq-q\" aria-expanded=\"false\">\n                            <span class=\"ffj-faq-q-text\">How can I contact you?<\/span>\n                            <span class=\"ffj-faq-plus\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <div class=\"ffj-faq-a-wrap\">\n                            <div class=\"ffj-faq-a-inner\">\n                                <p>You can reach us anytime at <a href=\"mailto:co*****@***************ni.com\" data-original-string=\"sTJSa5bOrxUzasbYb6njqQ==1c9JM9bHAOnHch9q\/5Epg5jgUn8I9w68cg\/5MA6YC46+zw=\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\"><span \n                data-original-string='95x9dr0xTZ0SOAm9ZN+1jQ==1c95mcvwLTIYLUZPMa+72qndaS+g4yd3MAFVEHNarROBEw='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>co<span class=\"apbct-blur\">*****<\/span>@<span class=\"apbct-blur\">***************<\/span>ni.com<\/span><\/a> or through our <a href=\"https:\/\/francescafabbrini.com\/contact\/\">Contact page<\/a> \u2014 we're happy to help.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"ffj-faq-item\">\n                        <button type=\"button\" class=\"ffj-faq-q\" aria-expanded=\"false\">\n                            <span class=\"ffj-faq-q-text\">Where can I find your Terms &amp; Conditions or Refund Policy?<\/span>\n                            <span class=\"ffj-faq-plus\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <div class=\"ffj-faq-a-wrap\">\n                            <div class=\"ffj-faq-a-inner\">\n                                <p>You can find our full Terms &amp; Conditions and <a href=\"https:\/\/francescafabbrini.com\/en_us\/refund-and-returns-policy\/\">Refund and Returns Policy<\/a> pages in the website footer.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n            <\/div>\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-faqx001a elementor-widget elementor-widget-html\" data-id=\"faqx001a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n.ffj-faq-extra .ffj-cb { position:absolute; opacity:0; pointer-events:none; }\n.ffj-faq-extra .ffj-lbl { cursor:pointer; }\n.ffj-faq-extra .ffj-a2 { max-height:0; overflow:hidden; transition: max-height .35s ease; }\n.ffj-faq-extra .ffj-cb:checked ~ .ffj-a2 { max-height: 500px; }\n<\/style>\n<div class=\"ffj-faq ffj-faq-extra\">\n  <h2 class=\"ffj-faq-cat\">Sizing &amp; Delivery<\/h2>\n  <div class=\"ffj-faq-item\">\n    <input type=\"checkbox\" id=\"ffj-cb-ring\" class=\"ffj-cb\">\n    <label for=\"ffj-cb-ring\" class=\"ffj-faq-q ffj-lbl\">\n      <span class=\"ffj-faq-q-text\">How do I find my ring size?<\/span>\n      <span class=\"ffj-faq-plus\" aria-hidden=\"true\"><\/span>\n    <\/label>\n    <div class=\"ffj-a2\">\n      <div class=\"ffj-faq-a-inner\">\n        <p>Not sure about your size? Check our <a href=\"\/size-guide\/\">Ring Size Guide<\/a> for simple instructions on how to measure at home.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n  <div class=\"ffj-faq-item\">\n    <input type=\"checkbox\" id=\"ffj-cb-dmg\" class=\"ffj-cb\">\n    <label for=\"ffj-cb-dmg\" class=\"ffj-faq-q ffj-lbl\">\n      <span class=\"ffj-faq-q-text\">What if my order arrives damaged?<\/span>\n      <span class=\"ffj-faq-plus\" aria-hidden=\"true\"><\/span>\n    <\/label>\n    <div class=\"ffj-a2\">\n      <div class=\"ffj-faq-a-inner\">\n        <p>If your item arrives damaged, please contact us within 48 hours of delivery with photos of the piece and packaging, and we will arrange a replacement or refund.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8141","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/francescafabbrini.com\/en_us\/wp-json\/wp\/v2\/pages\/8141","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/francescafabbrini.com\/en_us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/francescafabbrini.com\/en_us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/francescafabbrini.com\/en_us\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/francescafabbrini.com\/en_us\/wp-json\/wp\/v2\/comments?post=8141"}],"version-history":[{"count":3,"href":"https:\/\/francescafabbrini.com\/en_us\/wp-json\/wp\/v2\/pages\/8141\/revisions"}],"predecessor-version":[{"id":8732,"href":"https:\/\/francescafabbrini.com\/en_us\/wp-json\/wp\/v2\/pages\/8141\/revisions\/8732"}],"wp:attachment":[{"href":"https:\/\/francescafabbrini.com\/en_us\/wp-json\/wp\/v2\/media?parent=8141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}