{"id":1105,"date":"2026-09-26T18:55:32","date_gmt":"2026-09-26T16:55:32","guid":{"rendered":"https:\/\/francescafabbrini.com\/faq\/"},"modified":"2026-09-27T19:14:00","modified_gmt":"2026-09-27T17:14:00","slug":"faq","status":"publish","type":"page","link":"https:\/\/francescafabbrini.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

Everything you need to know about orders, shipping, returns and our jewelry.<\/p>\n

\n

Orders & Shipping<\/h2>\n
How long does it take to process my order?<\/summary>

Each piece is individually handcrafted in Italy, so orders typically take 7 to 14 business days to process before shipping.<\/p><\/div><\/details>\n

How will I know when my order has shipped?<\/summary>

As soon as your parcel is dispatched, you'll receive a tracking link by email so you can follow its journey.<\/p><\/div><\/details>\n

Do you ship internationally?<\/summary>

Yes. We ship within Italy and Europe through trusted couriers, and internationally as well \u2014 international deliveries may take a little longer and can be subject to customs procedures and local import duties.<\/p><\/div><\/details>\n

What payment methods do you accept?<\/summary>

We accept major credit cards and secure online payments through trusted payment partners. Your order is processed as soon as payment is confirmed, and you'll receive a confirmation email with your order details and estimated shipping time.<\/p><\/div><\/details>\n<\/section>\n

\n

Returns & Exchanges<\/h2>\n
What is your return policy?<\/summary>

If you're not fully satisfied, you may request a return within 14 days of receiving your order. Returned items must be unused, in perfect condition, and in their original packaging.<\/p><\/div><\/details>\n

Can I return a customized or engraved piece?<\/summary>

Customized or engraved pieces cannot be returned or exchanged, as they are made exclusively for you.<\/p><\/div><\/details>\n

How do I start a return?<\/summary>

Please contact us before sending your item back and we'll guide you through the process. You can find all the details in our Refund and Returns Policy<\/a>.<\/p><\/div><\/details>\n<\/section>\n

\n

Products & Customization<\/h2>\n
Are your jewels handmade?<\/summary>

Yes. Every piece is individually handcrafted in Italy, combining traditional goldsmith techniques with contemporary design.<\/p><\/div><\/details>\n

Why do I see small variations between pieces?<\/summary>

Slight variations in color, enamel shade, or finish are not defects \u2014 they're part of the unique character of handmade creations.<\/p><\/div><\/details>\n

Can I customize my jewelry?<\/summary>

Some collections offer customization options, such as special sizes, colors, or engraving, made exclusively for each client. Please check the product page or contact us for details.<\/p><\/div><\/details>\n

How should I care for my jewelry?<\/summary>

To keep your jewels looking their best, avoid contact with water, perfumes, and harsh chemicals, store each piece separately in a soft pouch, and clean gently with a soft, dry cloth.<\/p><\/div><\/details>\n<\/section>\n

\n

Payments & Support<\/h2>\n
Is checkout secure?<\/summary>

Yes, all payments are processed through secure, trusted payment partners.<\/p><\/div><\/details>\n

How can I contact you?<\/summary>

You can reach us anytime at contact@francescafabbrini.com<\/a> or through our Contact page<\/a>: we're happy to help.<\/p><\/div><\/details>\n

Where can I find your Terms & Conditions or Refund Policy?<\/summary>

You can find our full Terms & Conditions and the Refund and Returns Policy<\/a> pages in the website footer.<\/p><\/div><\/details>\n<\/section>\n

\n

Sizes and Delivery<\/h2>\n
How do I find my ring size?<\/summary>

Not sure about your size? Check our Ring Size Guide<\/a> for simple instructions on how to measure at home.<\/p><\/div><\/details>\n

What if my order arrives damaged?<\/summary>

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the piece and packaging, and we will arrange a replacement or refund.<\/p><\/div><\/details>\n<\/section>","protected":false},"excerpt":{"rendered":"

Tutto quello che c\u2019\u00e8 da sapere su ordini, spedizioni, resi e i nostri gioielli. Ordini e Spedizioni Quanto tempo occorre per processare il mio ordine? Ogni gioiello \u00e8 realizzato a mano in Italia, quindi gli ordini richiedono generalmente da 7 a 14 giorni lavorativi prima della spedizione. Come sapr\u00f2 quando il mio ordine \u00e8 stato […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-1105","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/francescafabbrini.com\/en\/wp-json\/wp\/v2\/pages\/1105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/francescafabbrini.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/francescafabbrini.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/francescafabbrini.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/francescafabbrini.com\/en\/wp-json\/wp\/v2\/comments?post=1105"}],"version-history":[{"count":3,"href":"https:\/\/francescafabbrini.com\/en\/wp-json\/wp\/v2\/pages\/1105\/revisions"}],"predecessor-version":[{"id":1220,"href":"https:\/\/francescafabbrini.com\/en\/wp-json\/wp\/v2\/pages\/1105\/revisions\/1220"}],"wp:attachment":[{"href":"https:\/\/francescafabbrini.com\/en\/wp-json\/wp\/v2\/media?parent=1105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}